Hospitality operations, at their best

Order from any seat. Paid before it reaches the kitchen.

Gustara turns a QR code on a table, room or sunbed into a complete order: paid, routed to the right kitchen or bar printer, tracked by your team and reported to the penny.

Try the demo Book a walkthrough
  • No app or account for guests
  • Card and wallet payments via Stripe
  • Prints to network thermal printers
Staff live orders board with order cards showing table, items, totals and next-step buttons
Guest welcome screen on a phone for a pool deck sunbed, with Explore menu and Call staff buttons 
================================
ORDER 10001
DATE / TIME 15/10/2026 18:46
REVENUE CENTRE Restaurant
AREA Terrace
TABLE MAIN11
--------------------------------
1 x Salt & Pepper Calamari
  NOTE: No nuts please
1 x 8oz Sirloin Steak
================================
Built for
Hotels & resorts Restaurants Bars & lounges Pool & beach clubs Room service

How it works

From a scan to a served table, with nothing left to chance.

Four steps, and the order only moves forward when the money has.

  1. Scan

    A QR code on the table, room or sunbed opens your menu in the guest's browser. No app, no sign-up, no waiting for a server.

  2. Order and pay

    Guests browse with allergen and dietary labels, add options and notes, choose a tip, and pay by card or wallet through Stripe.

  3. Confirmed, then printed

    Only after payment is confirmed does Gustara print a docket, on the kitchen or bar printer your routing rules choose.

  4. Served and tracked

    Your team works a live board. The guest watches the order move from preparing to ready, and asks for staff or the bill with a tap.

The guest experience

It feels like your venue, not a payment form.

Every screen below is the real product, running on a fictional demo hotel.

Guest welcome screen on a phone for a pool deck sunbed, with Explore menu and Call staff buttons

WelcomeKnows exactly which sunbed, table or room it is.

Guest menu list with dishes, prices, dietary tags and allergen labels

MenuPrices, dietary tags and allergens up front.

Guest basket with selected dishes, quantity controls and an order notes box

BasketEdit, add another, leave a note for the kitchen.

Checkout with an optional tip, VAT shown, an email receipt field and a continue to payment button

CheckoutOptional tip, VAT shown, receipt by email.

Order confirmation screen with live progress from confirmed to preparing, cooking, ready and completed

TrackingLive progress, no refreshing, no chasing.

Explore guest ordering

One platform

Everything between the scan and the settlement.

Four connected parts, built together so nothing falls between systems.

Guest ordering

A QR menu with options, upsells, tips, VAT and Stripe checkout. Nothing to install.

Explore

Kitchen & bar

Items route to the right printer by Revenue Centre, Area and category. Each docket prints once.

Explore

Staff service

A live orders board, guest requests, instant 86-ing of dishes and printable shift reports.

Explore

Management

Menu Studio, venue setup, permissions, 17 reports, refunds and a complete audit trail.

Explore

The golden rule

Paid first. Printed once.

A kitchen should never cook for an order that was never paid for, and never print the same ticket twice. Gustara enforces both in the database, not in hope.

  • A failed, abandoned or timed-out payment never creates a kitchen or bar docket.
  • A duplicate payment confirmation never prints a second set of dockets.
  • A failed payment followed by a successful retry produces exactly one docket set.
  • If a printer outcome is genuinely uncertain, it is flagged for a person, never silently reprinted.
  1. 1

    Order created, payment pending

    Nothing reaches the kitchen yet.

  2. ×

    Payment fails or is abandoned

    No docket. The guest can retry from the same basket.

  3. Payment confirmed by Stripe

    The order becomes live and is claimed exactly once.

  4. Dockets print to the right printers

    Kitchen, bar and cocktail bar each get only their own items.

Built around your venue

Organised the way a real property is.

A hotel is not one restaurant. Gustara models your property as it actually runs, so routing, printers and reporting follow the structure you already think in.

  • Revenue Centres for each outlet: Restaurant, Pool Bar, Room Service.
  • Areas to group the floor: Terrace, Main Restaurant, Pool Deck.
  • Service Points for every table or room, each with its own QR code.
  • Create hundreds of tables or rooms in one go, then print every QR label as a PDF or ZIP.

See how hotels use it

Property

Aurelia Bay Hotel

Its own dedicated database and web address

Revenue Centre

Restaurant

Main RestaurantTerrace
Revenue Centre

Pool Bar

Pool DeckSunbed 1–12
Revenue Centre

Room Service

Floors 1–2Room 101–112

The control room

See everything. Change anything. Prove all of it.

Management and staff screens from the real product.

A board your team can run service from.

Oldest unresolved work first. One tap moves an order from New to Preparing, Cooking, Ready and Completed. Move a table, reprint a receipt, filter by Revenue Centre.

Staff service
Staff live orders board with order cards showing table, items, totals and next-step buttons
17built-in reports, exportable to CSV, Excel and PDF
5live order stages, from New to Completed, visible to staff and guests
5 yrsminimum retention for financial and security audit events
1,300+automated tests guarding payments, printing and access rules

Trust, built in

Serious about money, access and guest data.

Hospitality systems handle payments and personal data every minute. Gustara is designed so the safe path is the only path.

Card data stays with Stripe

Guests pay through Stripe's own payment form. Card numbers never touch Gustara or your network.

Unguessable QR links

Each code carries a long random token, not "table 4", and can be rotated if a sticker is lost.

PIN sign-in, instant revocation

Deactivate an employee or reset a PIN and their open sessions end on the very next click.

A database per property

Every property runs on its own dedicated database. No shared tables, no cross-venue leaks.

Read the security overview

Solutions

Whatever you serve, wherever they sit.

Hotels & resorts

Room service, restaurant, pool bar and terrace on one property, each outlet with its own printers and reporting.

Hotels

Restaurants & bars

Shorter waits, fuller baskets and tidy dockets, with the kitchen and bar each receiving only their own items.

Restaurants

Pools & leisure

Sunbeds, cabanas and terraces. Name any spot, give it a code, and let guests order without leaving their seat.

Leisure

Questions

The things people ask first.

Do guests need to download an app?

No. Guests scan a QR code and the menu opens in their phone's browser. There is nothing to install and no account to create.

What happens if a payment fails?

Nothing reaches your kitchen or bar. The basket is kept, the guest can try again, and a successful retry produces exactly one set of dockets.

Does it replace our till?

No. Gustara is an ordering and payment layer that runs alongside your existing systems. Dockets arrive on network thermal printers, and reports cover everything ordered through Gustara.

Which printers does it work with?

Network thermal printers that accept standard ESC/POS over TCP, such as Epson TM-series models, through a small bridge program on your network.

All questions

See Gustara with your own menu.

A short walkthrough is the quickest way to see how your outlets, printers and menu would fit. Or try the demo on your phone first.

Book a walkthrough Try the demo