Hotels & resorts

One property. Every outlet. One platform.

Room service, the restaurant, the pool bar and the terrace each run as their own Revenue Centre, with their own printers, routing and reporting, under a single property.

Staff live orders board with order cards showing table, items, totals and next-step buttons

Many outlets, one structure

Model the hotel as it actually works.

A hotel is not one till. Gustara gives every outlet its own space, so the pool bar never sees restaurant dockets and each team sees only its own board.

  • Revenue Centres for Restaurant, Pool Bar, Room Service, Lounge and more.
  • Areas to group each floor, terrace or deck.
  • Service Points for every table and room, each with its own QR code.
  • Routing rules send each outlet's items only to the printers you choose.
Property

Your hotel

Revenue Centre

Restaurant

Main RestaurantTerrace
Revenue Centre

Pool Bar

Pool Deck
Revenue Centre

Room Service

Floors 1–2
Revenue Centre

Lounge

BarGarden

Room service

Order from the room, without picking up the phone.

Give every room its own QR code. Orders arrive on the Room Service pass, labelled with the room number, and guests follow progress on their own phone.

  • Service Points can be rooms as well as tables, created in bulk (for example 101 to 240).
  • A dedicated printer and routing for the Room Service Revenue Centre.
  • Guests can call for staff or request the bill from the same page.
  • Payment and gratuity are taken at the moment of ordering, so there is no room bill to chase afterwards.
Guest welcome screen on a phone for a pool deck sunbed, with Explore menu and Call staff buttons
Order confirmation screen with live progress from confirmed to preparing, cooking, ready and completed

For the people who run it

Control for management, clarity for the floor.

Reporting by outlet

See sales by Revenue Centre, Area or table, then roll the numbers up across the whole property for the day.

A business day that fits

Late-night bar sales belong to the right trading day, using a cut-off you set.

The right access

Servers, supervisors, managers and finance each get what they need. Management access is granted deliberately.

Works with your printers

Dockets go to network thermal printers on your own network, through a bridge that only ever calls out.

Runs alongside your POS

Gustara is the ordering and payment layer for QR orders. It does not replace your existing systems.

Its own database and address

Every property runs on a dedicated database with its own web address, so one hotel's data never mixes with another's.

Walk through your hotel with us.

Tell us your outlets and printers and we will set up a demonstration shaped like your property.