Questions, answered.

No. Guests scan a QR code and the menu opens in their phone's browser. There is nothing to install and no account to create.

Every dish can carry dietary tags such as Vegetarian, Vegan or Gluten Free and an allergen list. Gustara displays exactly what your team has recorded, so keeping that information accurate is your venue's responsibility.

Yes. The guest page offers Call staff and Request the bill, as well as options such as water and napkins. Repeated taps for the same open request do not create duplicates, so your team is not flooded.

A phone with a camera and a browser, and either mobile data or your venue Wi-Fi. The basket is kept while they move between the menu and the payment page.

Guests pay through Stripe's own payment form, on your own Stripe account. Card numbers go to Stripe and never touch Gustara or your network. Payment must be confirmed before anything is printed or prepared.

Stripe decides which methods to offer, based on what you have enabled in your Stripe account and on the guest's device. Cards and wallets such as Apple Pay and Google Pay are typical. Apple Pay needs a one-off domain verification in Stripe for your venue's address.

Nothing reaches your kitchen or bar. The basket is kept so the guest can try again, and a successful retry produces exactly one set of dockets.

Yes. Authorised staff can issue full or partial refunds against the original payment, with a reason, and the system will not allow more than was paid to be refunded. Items can also be voided before preparation begins.

No. Payments are processed by Stripe on your own account and settle to you on your Stripe payout schedule. Gustara's reports help you reconcile what was ordered, paid and refunded.

Yes. At checkout guests can choose no tip, 10%, 12.5%, 15% or enter a custom amount. Gratuities are recorded separately in reports.

Network thermal printers that accept ESC/POS over TCP, such as Epson TM-series models, through a small bridge program on your network. Live printing is over the network today. We will confirm the right arrangement for your specific hardware during your walkthrough.

No. The bridge connects out to Gustara to collect waiting dockets, then sends them to the printer on your local network. Nothing needs to be exposed to the internet.

Dockets wait in a queue, failed prints are retried a limited number of times, and a docket that still cannot print is marked Print Failed so nobody assumes it was served. Management can see printer health and retry or clear jobs safely.

It runs alongside your POS rather than inside it. Orders placed through Gustara appear in Gustara's own reports and on your printers. There is no till integration at present.

Not today. Gustara prints dockets for the kitchen and bar, and the staff board shows live order status.

In Menu Studio you create categories, dishes, option groups, dietary tags and allergens. In venue setup you create Revenue Centres, Areas and Service Points, then download labelled QR codes as a PDF or ZIP to print. We help with the first load during onboarding.

A Revenue Centre is an outlet that trades separately, such as the Restaurant, Pool Bar or Room Service. Each has its own routing, printers and reporting. Within it, Areas group the floor and Service Points are the individual tables or rooms.

Yes. Edits in Menu Studio are live for guests straight away, and staff can mark a dish unavailable in one tap during service.

Only people you give management access. Each person signs in with their own PIN, sensitive actions need the matching permission, and everything is recorded in the audit log.

Each property runs on its own dedicated database and web address, so one venue's data is never mixed with another's. Ask us during your walkthrough about hosting region and arrangements.

It is designed to support your UK GDPR duties: guest email is optional, marketing consent is separate and recorded with the exact wording shown, and you control retention. As the venue you remain responsible for how you use the data you collect.

You choose. Orders can be archived and later purged on schedules you set, and operational audit history has its own retention. Financial and security audit events are always kept for at least five years.

No. This website sets no tracking cookies and uses no analytics or third-party scripts. See the cookies page for the one preference it remembers, your light or dark theme.

Gustara is quoted per property after a short walkthrough, because the right setup depends on your outlets and how you trade. See the pricing page for what is included and how payment fees work.

Yes. The demo lets you place a test order from your own phone, and a walkthrough shows the staff and management side with your own menu in mind.