Guest requests
Call staff, request the bill, water, napkins or something else land in a queue until someone marks them done. A quick-print bill is one tap away.
Staff service
A live board your team can run service from.
Oldest work first, one tap per step, and every action tied to the person who took it. Built for a busy floor, not a back office.
Live orders
Every order, in the order it needs attention.
The board shows what is waiting, in progress and ready for pickup, with the table, items, notes and total on every card.
- Order stages: New, Preparing, Cooking, Ready, Completed, plus Cancelled.
- Oldest unresolved work is shown first, and the live view never hides an order that still needs doing.
- Filter by Revenue Centre so the pool bar sees only the pool bar.
- Move a table when guests change seats, and reprint a receipt on request.
- An unpaid order can never be pushed into preparation. Payment comes first, always.
- 1
New order
Paid and printed. The card appears at the top of the board.
- 2
Preparing → Cooking
One tap each. The guest's tracking page follows along.
Ready for pickup
The guest sees it is on its way.
Completed
Tucked away from the live view, always findable in order history.
Everything service needs
The small things that keep a shift smooth.
Menu availability
Out of the ribeye? Mark it unavailable and it leaves every guest menu straight away. Bring it back just as quickly.
Shift reports
A report for the current business day, ready to review on screen or print on a thermal printer at close.
Personal PIN sign-in
Each employee signs in with their own PIN, so every order action, receipt reprint and cancellation is attributed to a real person.
Lock screen and idle lock
Lock the terminal in one tap, or let it lock itself after a period you set. Unlocking resumes exactly where you were.
Honest system status
A status banner tells staff when printers or waiting dockets need attention, before a guest asks where their food is.
Care with money
Staff can serve fast without being able to do harm.
The Staff screen carries the actions service needs. Anything involving money is deliberately gated.
- Cancelling a paid order needs the right permission and always asks for a reason.
- Once preparation starts an order is locked. A correction after that point is a refund, never a quiet edit.
- Every cancellation, void and refund is written to the audit trail with who, when and why.
- Deactivate someone and their open sessions end on their very next click.
See Gustara with your own menu.
A short walkthrough is the quickest way to see how your outlets, printers and menu would fit. Or try the demo on your phone first.